Articles published in September, 2011

  1. Well, that’s a relief

    Published on Thursday, September 29th, 2011

    Two days ago we were all wringing our hands with despair over World Health Organisation data that showed Auckland had New Zealand’s worst air pollution, double that of Sydney.

    We read yesterday that the data has been withdrawn, and new data will show that Auckland is only slightly worse than Sydney and Dunedin, which the previous day was said to have had the cleanest air in New Zealand, now has the worst.

    Perhaps all the data is fine, and the problem is that the WHO, for all the flags it flies, does not know where the RWC is being held, or at least where our various cities and towns are geographically located.

    Thank goodness Environment Minister Nick Smith had his people challenge the WHO data.  But spare a thought for those spokespersons who rushed to judgement on the earlier data and started berating us about the use of cars as the cause of this pollution – not buses, trucks, diesel trains, but cars!

    Once again, the earlier WHO statement reinforced the importance of the advice I received many years ago, when as a reporter covering the work of the ambulances following horses around at the local race meeting.  In my naïve way I suggested to the driver that perhaps we were too far behind the galloping nags, and should close up a bit.  The crisp but polite response was:  no good being there until the jockey has stopped bouncing!

    Sound advice for communications people in any crisis, me thinks.

    What are your top tips for ensuring that in haste you don’t get the wrong end of the stick?

  2. A Time for Self Reflection

    Published on Friday, September 23rd, 2011

    With Parliament set to rise in a couple of weeks ahead of November’s general election we are about to head into the valedictory speech season. The last ‘hurrah’ for those MPs that have decided not to stand for re-election.  This time around there will be 14 of them starting on 27th September with Green MP Sue Kedgley and finishing on October 5th with Simon Power.

    I strongly encourage you to catch as many of these speeches as you can. All will be streaming live on the Parliament website or on Sky TV.

    They will offer personal insights from our national leaders that we rarely see, regrettably due to the nature of the political game.

    Based on a very quick estimate there is more than 200 years of collective parliamentary service departing over the next few weeks. In anyone’s book that represents a phenomenal amount of parliament experience and insight into the machineries of government.

    There is no standard format for a valedictory speech other than conformance with the House standing orders. MPs are therefore free to dwell on their successes or otherwise and their musings on public life. Many with experience in the government benches reminisce about legislative triumphs, others who have spent their whole parliamentary career in the opposition benches will reflect on how they have tried to make New Zealand a better place. Some like to leave with a bang while others prefer to slip out quietly.

    The topics and tone, the highlights and lowlights will be fascinating to observe over the coming weeks.

  3. Get into the spirit of it NZ!

    Published on Thursday, September 22nd, 2011

    I think we’d all agree, for the most part our Rugby World Cup so far has been a great debut of our hosting talents on the world stage, with impressive hospitality extended to our international guests spread throughout the country.

    While still backing our Boys in Black, we’ve seen our patriotic towns and cities get on board with their adopted country’s flavour – and into the true spirit of the occasion. Most notably, Blenheim has translated every street sign in town into Russian to make the team feel at home, the Wairarapa has launched ‘Operation Georgia’, and Northland has been painted red in support of Canada, Japan and Tonga.

    Of course, an event of this scale is not without its mishaps – opening night transport, and more recently some of the behaviour toward our visiting Aussie neighbours, which unfortunately is bordering on corrosive. As our earlier blog suggested, win or lose our job is to host the tournament and to do so in the best way possible.

    As we approach what is sure to be a crowd pleaser, NZ vs. France this weekend, as a gesture of true bipartisan neutrality we will be watching the game dipping into a complimentary snack of Kiwi dip and chips. While authentically NZ, it still has distinct French roots (at least we think so!).

    Our money’s on the ABs of course.

    What do you think? What are some of the other small gestures we can offer to make all visitors feel welcome?

  4. Not dead, but often in need of resuscitation

    Published on Tuesday, September 13th, 2011

    When Google acquired the restaurant survey guide Zagat last week one media columnist boldly declared that the “press release”, the traditional format for announcing such initiatives, was now “officially dead”.

    You see the Zagat owners used the style of one of their restaurant surveys to communicate with stakeholders, and Google, unsurprisingly, tweeted the news.

    In our view, the way the acquisition news was conveyed said more about creativity of the parties involved than the demise of any particular form of official communication.

    Their creativity is to be applauded.  It was simply their recognition that social and online media are empowering us to be more creative with our tactics for news generation. And with the ‘medium is the message’ in-mind, now more than ever we need to be proactive about crafting to-the-point, snappy messaging.

    Press releases are not sacred and they are not dead.  They will continue to be the “record” of certain events.  However, in many cases they need some creative resuscitation, and they need to be leveraged to ensure they touch all the necessary audiences.

    With the treatment of the announcement of their deal, Google and Zagat are challenging us to work harder at finding audience-specific forms of communication to achieve our goals.  The traditional press release will almost certainly be part of the mix.

    A press release tells our story – plain and simple.  The communicators then needs to tell that story to different people in the best way possible.