Major tragedies are usually followed by a host of different reactions and responses. These are frequently played out in public as individuals try to connect with other like-minded people to affirm their own reaction to a situation. Naturally the online world offers many forums in which to do this.
Most recently, British PM David Cameron came under fire for demanding a Facebook tribute page in memory of gunman Raoul Moat, named “RIP Raoul Moat you legend”, be taken down. The creator claimed the page was not to “condone what he did, as what he did was wrong. [I] Feel sorry for the families, but he was still a human being at the end of the day. He had problems and he didn’t get any help.”
Despite this explanation, David Cameron condemned the page, categorically stating that he could not understand any sympathy towards this man. The UK government directly contacted Facebook and its creator, Mark Zuckerberg, asking that the page be taken down.
Facebook’s initial respone was that it is a “place where people can express their views and discuss things in an open way …as such there were times when people discussed topics others sometimes found distasteful. However, this is not a reason in itself to stop a debate from happening.” So long as Facebook’s terms and conditions were not violated, the social media giant felt there was no case to answer to.
Eventually the creator herself backed down, presumably in light of the outrage across the UK, and taking down the page earlier this week.
On one level, it seemed to me that David Cameron is possibly naïve in his belief that a government has the right to censor public opinion, and to do so in such a public way potentially has future ramifications. On the other they are representing the interests of their people, and when the brutal actions of one person look as though they are being celebrated, surely they can and should look to shut down that particular discussion.
But Facebook also has a point. There are any number of distasteful and immoral topics being discussed on the internet and through social media even as you read this. Where is the line to be drawn? What if a corporation’s facebook page had negative messages written on it? Does the fact they have a Facebook page mean they are open to comments and criticism, or should they have the option to decide what is posted on their ‘wall’?
How do we protect people’s right to free speech while ensuring it doesn’t result in the unreasonable victimisation or stigamitisation of others – be it an individual, brand, or an organisation?
Ariana Huffington, Editor in Chief and Co-Founder of the self-named Huffington Post, 
Corporations not convinced of the role that social media can play in crisis or issues management communication need only study its role during the recent Iceland volcanic eruption to change their position totally.
The ability of the media to ‘spark’ a controversy, and that of social media to ‘fuel it’ has rarely been better illustrated than the histrionics raging in Australian over the comments made by the new Leader of the Opposition, Tony Abbott, when asked the question: what advice would you give your daughters about sex before marriage.
1. Where did the man on the street go?
We’ve all heard plenty about the potential threat to the reputations of business and brands posed by new online tools.
Google’s Sidewiki, an application that appears as a browser sidebar where you can read and write entries along the side of a webpage, could become the ultimate platform for those who like to share their views and opinions. Brands and business had better sit up and take notice of this development.
There is a fascinating story in today’s National Business Review about some alleged liquidation hi-jinks. Basically it is about the suitability of a parade of possible liquidators, but our interest is not in the substance of story but the issue of over-disclosure.
It’s fair to say that traditional media has envied the huge freedoms Internet publishers enjoy. On the Internet, any man and his dog can be publishers, editors, ad sales people – at the same time, without the “Chinese Walls” traditional media like newspapers and television are required to have, to avoid accusations of bias and advertorialising.