http://www.prmatters.co.nz/grumpy-customer-show-the-vulnerable-of-businesses/ fresh thinking - influential communication Wed, 30 Nov 2011 22:56:21 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.prmatters.co.nz/grumpy-customer-show-the-vulnerable-of-businesses/comment-page-1/#comment-186 Donnell Thu, 23 Jul 2009 23:19:33 +0000 http://www.prmatters.co.nz/?p=124#comment-186 We're also incredibly vulnerable to 'computer malfunctions' (which in my opinion are often a veiled cover-up for pure human incompetence). This seems to be something the IRD are particularly prone to, as shown yet again in this article http://tvnz.co.nz/national-news/ird-in-tax-refund-letter-mishap-2858990. What made matters worse in this case, was that the person whose personal details had been disclosed to a third party, still hadn't even been informed about it by IRD before this piece went on national TV! We’re also incredibly vulnerable to ‘computer malfunctions’ (which in my opinion are often a veiled cover-up for pure human incompetence). This seems to be something the IRD are particularly prone to, as shown yet again in this article http://tvnz.co.nz/national-news/ird-in-tax-refund-letter-mishap-2858990. What made matters worse in this case, was that the person whose personal details had been disclosed to a third party, still hadn’t even been informed about it by IRD before this piece went on national TV!

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