Please bear in mind that Jetstar have claimed we were 22 minutes late when the photos I took (that Jetstar staff demanded be deleted) were taken 12 minutes after checkin (i.e. 10 minutes before Simon has stated to the media that we were in the buildings).

Someones lying and its not the customers.

Jetstar is asking for toxic responses online when they lie about customers, and try to intimidate them from complaining with police and security (who thankfully didn’t want anything to do with it)

Also its worth noting that it was a Jetstar staff member (named Alfred) who told us that there was noone we could take the complaint up except him, and he even challenged us to go to the media!

You are quite correct however. Jetstar could have stopped this nightmare on day one by:

* Treating their paying customers like humans
* Taking ownership of the problem
* Not antagonising customers by calling security on them when they complained
* Not lying to the media and then being caught out
* Apologising for the inconvenience

And above all displaying empathy.

Instead they have tried to blame the customers for their own mistakes, then got caught up in a web of lies. Unfortunatey jetstar doesn’t realise that in the group of 10-15 passengers that they have lied about there are:

2 Company Directors of an Entertainment/Promotions Business
1 Chief Executive Officer of a Transport Company
1 Chairman of a Group of Transport Companies (not related to the above)

Not the sort of people you want to challenge to go to the media.

Happy to provide you more of a background to the story if you would like by email.