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	<title>PR Matters &#187; crisis management</title>
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		<title>How you respond is a measure of your mettle</title>
		<link>http://www.prmatters.co.nz/how-you-respond-is-a-measure-of-your-mettle/</link>
		<comments>http://www.prmatters.co.nz/how-you-respond-is-a-measure-of-your-mettle/#comments</comments>
		<pubDate>Fri, 30 Jul 2010 02:59:23 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Crisis Communications]]></category>
		<category><![CDATA[Media landscape]]></category>
		<category><![CDATA[PR Matters]]></category>
		<category><![CDATA[BP]]></category>
		<category><![CDATA[crisis management]]></category>
		<category><![CDATA[Gulf of Mexico]]></category>
		<category><![CDATA[media]]></category>
		<category><![CDATA[Media management]]></category>
		<category><![CDATA[Oil Spill]]></category>
		<category><![CDATA[PR disaster]]></category>
		<category><![CDATA[Tony Hayward]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=553</guid>
		<description><![CDATA[
He didn’t get it then, and he doesn’t get it now. “Then” was when he fronted up to the affected communities, the media, and politicians over the Gulf oil spill disaster; and “he” is former BP chief Tony Hayward.
It is almost beyond comprehension that he would say, when exiting the top job, “Life isn’t fair”.
How [...]]]></description>
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		<title>Polish authorities recover quickly from disaster to reaffirm control</title>
		<link>http://www.prmatters.co.nz/polish-authorities-recover-quickly-from-disaster-to-reaffirm-control/</link>
		<comments>http://www.prmatters.co.nz/polish-authorities-recover-quickly-from-disaster-to-reaffirm-control/#comments</comments>
		<pubDate>Wed, 14 Apr 2010 00:38:04 +0000</pubDate>
		<dc:creator>Dennis</dc:creator>
				<category><![CDATA[Crisis Communications]]></category>
		<category><![CDATA[Media landscape]]></category>
		<category><![CDATA[PR Matters]]></category>
		<category><![CDATA[Politics]]></category>
		<category><![CDATA[Coca Cola]]></category>
		<category><![CDATA[Crisis communication]]></category>
		<category><![CDATA[crisis management]]></category>
		<category><![CDATA[Disaster]]></category>
		<category><![CDATA[Elections]]></category>
		<category><![CDATA[issues management]]></category>
		<category><![CDATA[Plane crash]]></category>
		<category><![CDATA[Poland]]></category>
		<category><![CDATA[Polish President]]></category>
		<category><![CDATA[Russia]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=362</guid>
		<description><![CDATA[The Polish administration has to be admired for getting its crisis management plan into action quickly following the tragic crash of the aeroplane carrying that country’s top political, civil and military leaders.
It has reaffirmed steady hands remain on the tiller of State.
The Acting President has appointed acting heads of institutions such as the National Bank, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Curious questions for a new decade</title>
		<link>http://www.prmatters.co.nz/curious-questions-for-a-new-decade/</link>
		<comments>http://www.prmatters.co.nz/curious-questions-for-a-new-decade/#comments</comments>
		<pubDate>Sun, 24 Jan 2010 23:06:51 +0000</pubDate>
		<dc:creator>Jane Dodd</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Crisis Communications]]></category>
		<category><![CDATA[Journalism]]></category>
		<category><![CDATA[Media landscape]]></category>
		<category><![CDATA[PR Matters]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[2020]]></category>
		<category><![CDATA[4th state principles]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[celebrity]]></category>
		<category><![CDATA[Citizen journalist]]></category>
		<category><![CDATA[crisis management]]></category>
		<category><![CDATA[Crusaders]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Media environment]]></category>
		<category><![CDATA[New decade]]></category>
		<category><![CDATA[Online media]]></category>
		<category><![CDATA[Social responsibility]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=229</guid>
		<description><![CDATA[1. Where did the man on the street go?
Web 2.0 where? We wondered if the exuberance around the democratising power of the all-access-internet we saw mid-decade hasn’t become a bit deflated in the past year or so. Could the man on the online street have been shouted out by the noisier and better resourced?
With a [...]]]></description>
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		<title>Tiger Tiger burning bright&#8230;and crashing*</title>
		<link>http://www.prmatters.co.nz/tiger-tiger-burning-bright-and-crashing/</link>
		<comments>http://www.prmatters.co.nz/tiger-tiger-burning-bright-and-crashing/#comments</comments>
		<pubDate>Fri, 11 Dec 2009 02:41:55 +0000</pubDate>
		<dc:creator>Erica</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Crisis Communications]]></category>
		<category><![CDATA[Media landscape]]></category>
		<category><![CDATA[PR Matters]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[crisis management]]></category>
		<category><![CDATA[Endorsements]]></category>
		<category><![CDATA[Forbes]]></category>
		<category><![CDATA[reputation]]></category>
		<category><![CDATA[sponsorship]]></category>
		<category><![CDATA[Tiger Woods]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=207</guid>
		<description><![CDATA[While the media still can’t get quite enough of the story, some quarters have gone quiet on Tiger Woods. 
After his ho-hum apology, Tiger is giving the world the silent treatment in a strategy to deal with the ruckus over the snowballing allegations of multiple infidelities. Keeping Mum is not a bad idea, in truth, particularly while [...]]]></description>
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		<title>Consumers show their muscle and Cadbury fesses up to mistake</title>
		<link>http://www.prmatters.co.nz/consumers-show-their-muscle-and-cadbury-fesses-up-to-mistake/</link>
		<comments>http://www.prmatters.co.nz/consumers-show-their-muscle-and-cadbury-fesses-up-to-mistake/#comments</comments>
		<pubDate>Wed, 19 Aug 2009 02:57:09 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Crisis Communications]]></category>
		<category><![CDATA[PR Matters]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[brand power]]></category>
		<category><![CDATA[brand stewardship]]></category>
		<category><![CDATA[Cadbury]]></category>
		<category><![CDATA[crisis management]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[palm oil]]></category>
		<category><![CDATA[Readers Digest]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=132</guid>
		<description><![CDATA[
A few short months ago Readers Digest declared Cadbury the No 1 trusted New Zealand brand.  The coverage was extensive…accolades galore for the “iconic Kiwi brand”.
Before the chocolate was set on that announcement, we learned that Cadbury had re-sized its chocolate blocks and substituted palm oil for cocoa butter. Apparently this was all for our [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Grumpy customers show the vulnerablity of businesses</title>
		<link>http://www.prmatters.co.nz/grumpy-customer-show-the-vulnerable-of-businesses/</link>
		<comments>http://www.prmatters.co.nz/grumpy-customer-show-the-vulnerable-of-businesses/#comments</comments>
		<pubDate>Thu, 23 Jul 2009 22:40:18 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[BNZ]]></category>
		<category><![CDATA[crisis management]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Westpac]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=124</guid>
		<description><![CDATA[It is probable that there are very few of us who haven’t gotten grumpy with our bank at some time or other.
But you have to be pretty darned grumpy to withdraw $190,000 in cash, stipulated in $20 bills.  Mapua artist Roger Griffiths quit his bank of 25 years and carried his cash down the road [...]]]></description>
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		<slash:comments>1</slash:comments>
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