http://www.prmatters.co.nz fresh thinking - influential communication Thu, 26 Jan 2012 01:27:04 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.prmatters.co.nz/communications-shouldn%e2%80%99t-mean-altercation/ http://www.prmatters.co.nz/communications-shouldn%e2%80%99t-mean-altercation/#comments Thu, 14 Oct 2010 03:47:24 +0000 Paul http://www.prmatters.co.nz/?p=644 Hopefully an altercation is not the only way to get Jetstar’s attention, but it may be. Our experience is as follows – after booking a flight to Christchurch to see the Ron Mueck exhibition with members of an art group, a later visit to an orthopaedic surgeon resulted in a fixture at Ascot hospital for [...]

]]> http://www.prmatters.co.nz/communications-shouldn%e2%80%99t-mean-altercation/feed/ 0 http://www.prmatters.co.nz/grumpy-customer-show-the-vulnerable-of-businesses/ http://www.prmatters.co.nz/grumpy-customer-show-the-vulnerable-of-businesses/#comments Thu, 23 Jul 2009 22:40:18 +0000 Paul http://www.prmatters.co.nz/?p=124 It is probable that there are very few of us who haven’t gotten grumpy with our bank at some time or other. But you have to be pretty darned grumpy to withdraw $190,000 in cash, stipulated in $20 bills.  Mapua artist Roger Griffiths quit his bank of 25 years and carried his cash down the [...]

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