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	<title>PR Matters &#187; Jetstar</title>
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	<description>fresh thinking - influential communication</description>
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		<title>Communications shouldn’t mean altercation</title>
		<link>http://www.prmatters.co.nz/communications-shouldn%e2%80%99t-mean-altercation/</link>
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		<pubDate>Thu, 14 Oct 2010 03:47:24 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[PR Matters]]></category>
		<category><![CDATA[Airline communications]]></category>
		<category><![CDATA[Check-in counters]]></category>
		<category><![CDATA[communications black hole]]></category>
		<category><![CDATA[communications nightmare]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Jetstar]]></category>
		<category><![CDATA[Jetstar complaint]]></category>
		<category><![CDATA[Shock jock's alleged assault]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=644</guid>
		<description><![CDATA[<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.prmatters.co.nz/communications-shouldn%e2%80%99t-mean-altercation/' addthis:title='Communications shouldn’t mean altercation '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_counter addthis_pill_style"></a></div>Hopefully an altercation is not the only way to get Jetstar’s attention, but it may be. Our experience is as follows &#8211; after booking a flight to Christchurch to see the Ron Mueck exhibition with members of an art group, a later visit to an orthopaedic surgeon resulted in a fixture at Ascot hospital for [...]<div class="addthis_toolbox addthis_default_style addthis_32x32_style" addthis:url='http://www.prmatters.co.nz/communications-shouldn%e2%80%99t-mean-altercation/' addthis:title='Communications shouldn’t mean altercation ' ><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a><a class="addthis_button_compact"></a></div>]]></description>
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		<title>Media training lessons from Jetstar</title>
		<link>http://www.prmatters.co.nz/media-training-lessons-from-jetstar/</link>
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		<pubDate>Fri, 26 Jun 2009 03:39:10 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Crisis Communications]]></category>
		<category><![CDATA[Media landscape]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Customer relations]]></category>
		<category><![CDATA[Geoff Robinson]]></category>
		<category><![CDATA[Jetstar]]></category>
		<category><![CDATA[messages]]></category>
		<category><![CDATA[Morning Report]]></category>
		<category><![CDATA[Radio NZ]]></category>
		<category><![CDATA[response]]></category>
		<category><![CDATA[Rugby]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=117</guid>
		<description><![CDATA[<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.prmatters.co.nz/media-training-lessons-from-jetstar/' addthis:title='Media training lessons from Jetstar '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_counter addthis_pill_style"></a></div>While the saga of Jetstars&#8217; stranded All Black fans became a communications quagmire, with claim and counter-claim, there is one particular element we would like to reflect upon. It is the way Jetstar’s spokesperson responded to questions about the incident during an interview with Radio NZ’s Morning Report last Monday. Jetstar’s spokeman Simon Westaway was [...]<div class="addthis_toolbox addthis_default_style addthis_32x32_style" addthis:url='http://www.prmatters.co.nz/media-training-lessons-from-jetstar/' addthis:title='Media training lessons from Jetstar ' ><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a><a class="addthis_button_compact"></a></div>]]></description>
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