“Observation is key to innovation”
These were the words of wisdom from guest speaker Ray Avery at the Salvation Army’s launch of their Hope at Christmas appeal at the Holiday Inn in Auckland last week. He also told us that being alert to the opportunities around us can result in one person changing a single person’s life and potentially the world.
Of course Ray is more able than many to illustrate this point. Plucked from the streets of London as a young orphan, and following a Pygmalion-like transformation by the good people who rescued him, he has gone on to restore the sight of many millions of people through pioneering intraocular lenses, implanted into the eyes of those suffering cataract blindness.
With a 23% increase in demand for Salvation Army food bank services during the last quarter and a 38% increase in the number of families who visited the Sallies for the first time, it is clear that the impact of the recession continues to be felt. While some observers might suggest that the hard times are behind us and things are on the up, these statistics show quite a different picture.
“Focusing solely on the details of process can divert our attention,” said Ray. It’s hardly rocket science to further add that pre-conceived ideas and attitudes will further impair our powers of observation. Too often people have already made up their minds about how they will interpret a scenario and this influences how they then receive information or respond to the situation.
The family who need a hand could be an example of the way we might pre-judge situations, when in reality each situation is likely very different and is not always stereo-typical. An individual’s response to this will also be influenced by their philosophical stance.
Building mutual understanding between publics is at the heart of what we consistently seek to achieve through public relations, and Ray’s own experience demonstrated the opportunity that can be revealed when the walls come down.
Following Ray’s launch of the Salvation Army’s Christmas appeal, Network PR is privileged to be able to support the Sallies’ food banks through our work with Wattie’s on the annual Wattie’s Cans Film Festival which is on next Wednesday. We’d appreciate if as many people as possible could support it also.
Visit www.watties.co.nz for more info on this or www.savlationarmy.org.nz to support the Salvation Army Christmas appeal.

The economist Edgar Fielder, who served under Presidents Nixon and Ford, is quoted as saying ‘ask five economists, and you’ll get five different answers – six if one went to Harvard’.
The recession is the elephant in every room and a tired and grey elephant it is at that.