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	<title>PR Matters &#187; response</title>
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		<title>Media training lessons from Jetstar</title>
		<link>http://www.prmatters.co.nz/media-training-lessons-from-jetstar/</link>
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		<pubDate>Fri, 26 Jun 2009 03:39:10 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Crisis Communications]]></category>
		<category><![CDATA[Media landscape]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Customer relations]]></category>
		<category><![CDATA[Geoff Robinson]]></category>
		<category><![CDATA[Jetstar]]></category>
		<category><![CDATA[messages]]></category>
		<category><![CDATA[Morning Report]]></category>
		<category><![CDATA[Radio NZ]]></category>
		<category><![CDATA[response]]></category>
		<category><![CDATA[Rugby]]></category>

		<guid isPermaLink="false">http://www.prmatters.co.nz/?p=117</guid>
		<description><![CDATA[While the saga of Jetstars&#8217; stranded All Black fans became a communications quagmire, with
claim and counter-claim, there is one particular element we would like to reflect upon. It is the way Jetstar’s spokesperson responded to questions about the incident during an interview with Radio NZ’s Morning Report last Monday.
Jetstar’s spokeman Simon Westaway was not prepared [...]]]></description>
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